1. Introduction
Alcoocanta Pet Grooming ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alcoocanta.com and use our pet grooming services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone number, address)
- Pet information (name, breed, age, medical conditions, behavioral notes)
- Appointment scheduling information
- Payment information (processed securely through third-party providers)
- Communication preferences
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Website usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and improving our pet grooming services
- Scheduling and managing appointments
- Communicating with you about our services
- Processing payments and managing billing
- Sending newsletters and promotional materials (with your consent)
- Maintaining pet health and grooming records
- Complying with legal obligations
- Analyzing website usage to improve user experience
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Information
We do not sell, trade, or rent your personal information to third parties.
4.2 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Payment processing
- Email marketing services
- Analytics and website optimization
- Appointment scheduling software
4.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government investigations
- Protection of our rights and property
- Emergency situations involving safety
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure servers and data storage
- Regular security assessments
- Limited access to personal information
- Employee training on data protection
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for targeted advertising
- Preference Cookies: Remember your settings and preferences
6.2 Cookie Management
You can control cookies through our cookie preference center or your browser settings. Please note that disabling certain cookies may affect website functionality.
7. Your Rights and Choices
7.1 Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your information
- Request data portability
7.2 Communication Preferences
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
- Updating your preferences in your account
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain pet health and grooming records as required
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
13. Australian Privacy Principles
As an Australian business, we comply with the Australian Privacy Principles under the Privacy Act 1988. This includes providing you with access to your personal information and ensuring its security and proper use.