1. Acceptance of Terms
By accessing and using the services provided by Alcoocanta Pet Grooming ("Company," "we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Services
Alcoocanta Pet Grooming provides professional pet grooming services including but not limited to:
- Full service grooming (bathing, cutting, styling)
- Nail trimming and paw care
- Ear cleaning and health checks
- Flea and tick treatments
- Dental care services
- Mobile grooming services
- Specialty breed cuts and styling
3. Appointment and Scheduling
3.1 Booking Requirements
- All appointments must be scheduled in advance
- You must provide accurate information about your pet
- Vaccination records may be required for certain services
- Special needs or behavioral issues must be disclosed
3.2 Cancellation Policy
- Cancellations must be made at least 24 hours in advance
- Same-day cancellations may incur a fee
- No-shows will be charged the full service fee
- Emergency cancellations will be handled case-by-case
3.3 Rescheduling
- Appointments may be rescheduled with 24 hours notice
- We reserve the right to reschedule due to emergencies
- Weather-related cancellations for mobile services
4. Pet Health and Safety
4.1 Health Requirements
- Pets must be current on vaccinations
- Sick or injured pets will not be groomed
- Flea or tick infestations must be disclosed
- We reserve the right to refuse service to aggressive pets
4.2 Pre-Existing Conditions
- You must disclose any medical conditions
- Behavioral issues must be communicated
- Age-related limitations will be considered
- Special handling requirements must be noted
4.3 Emergency Procedures
- In case of emergency, we will contact you immediately
- Veterinary care may be sought if necessary
- You are responsible for emergency veterinary costs
- We maintain emergency veterinary contacts
5. Liability and Insurance
5.1 Limitation of Liability
While we take every precaution to ensure your pet's safety, grooming services inherently carry some risk. We maintain professional liability insurance but our liability is limited to the cost of the service provided.
5.2 Pet Injuries
- Minor nicks or cuts may occasionally occur
- Pre-existing conditions may be aggravated
- Skin irritations may occur with sensitive pets
- We will provide immediate care for any injuries
5.3 Property Damage
We are not responsible for damage to collars, leashes, or accessories left with your pet during grooming unless due to our negligence.
6. Payment Terms
6.1 Pricing
- Prices are subject to change with notice
- Quotes are valid for 30 days
- Additional services may incur extra charges
- Matted coat conditions may result in additional fees
6.2 Payment Methods
- We accept cash, credit cards, and digital payments
- Payment is due at time of service
- Corporate accounts available with approved credit
- Gift certificates are available
6.3 Refunds
- Refunds considered on case-by-case basis
- Service quality issues will be addressed promptly
- Partial refunds may be offered for incomplete services
- No refunds for services completed to satisfaction
7. Client Responsibilities
7.1 Accurate Information
- Provide accurate contact information
- Disclose all relevant pet health information
- Update us on any changes to pet's condition
- Inform us of behavioral changes or concerns
7.2 Pick-up and Drop-off
- Arrive on time for appointments
- Pick up pets promptly after service completion
- Late pick-up fees may apply
- Provide appropriate restraint equipment
8. Professional Standards
8.1 Quality Assurance
- All groomers are professionally trained and certified
- We maintain high standards of cleanliness
- Equipment is sanitized between pets
- Continuous education and training programs
8.2 Communication
- We will discuss grooming plans before starting
- Updates provided during extended grooming sessions
- Post-service care instructions provided
- Follow-up communication for any concerns
9. Privacy and Confidentiality
We respect your privacy and maintain confidentiality of all client and pet information. Please refer to our Privacy Policy for detailed information about data collection and use.
10. Intellectual Property
All content on our website, including images, text, logos, and designs, is protected by copyright and trademark laws. Unauthorized use is prohibited.
11. Dispute Resolution
11.1 Initial Resolution
- We encourage direct communication for issue resolution
- Management will be involved in serious concerns
- Written complaints will receive written responses
- Resolution timeline typically 5-10 business days
11.2 Legal Disputes
Any disputes arising from these terms will be governed by Australian law and subject to the jurisdiction of New South Wales courts.
12. Force Majeure
We are not liable for failure to perform services due to circumstances beyond our control, including natural disasters, government regulations, or other unforeseen events.
13. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
14. Modifications
We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately upon posting.
15. Contact Information
Questions about these Terms of Service should be directed to:
16. Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.